Master of Business Administration in International Management - MBA

Course Description

MGMT X474.10: Managing Business Process Improvement Projects (1.5 credits)

Note: All courses carry three (3) credits unless otherwise stated.

Business process improvement (BPI) is the structured methodology that leads to incremental process improvements within the context of continuous process improvement (CPI). BPI can be performed at all levels of an organization.

This course guides participants through a series of training activities so that they learn how to lead others through a structured approach to BPI by designing, documenting, and implementing a BPI Project. Participants will then determine the process flow of a project, evaluate ineffective use of time, and change the process for improved effectiveness.

Topic areas include BPI tools, which are largely based upon the Kepner-Tregoe Problem Solving and Decision Model; and the use of competitive benchmarking, flow analysis techniques, and standardized tool sets of TQM (SPC, Pareto Charts, histograms, etc.).

Participants will complete a team or individual project to allow them to apply BPI techniques to their own organization's processes and procedures.